Wed 6 Feb 2008
I enjoy a “premium” status with United frequent flyer programs, so the change in United’s luggage policy does not affect me.
That said – given how folks can’t carry stuff on aircraft anymore it is pretty vile to penalize folks for checking bags. And candidly – why does it take longer to get my bag after landing than it does to do the actual flight? One hopes they will put some of money to making this system work well. It bugs everyone who makes a “quick” trip to have to cool our heels in the sumptuous environs of the bag claim area waiting for some primate to heave our bags onto the conveyor. The added indignity of having to pay for added extra time we get to tack on to the trip is pretty raunchy.
Since United is extremely proud of their “On time departure” record – why aren’t they putting some level of service around the reacquisition of our bags? Paying to have these guys delay our journey (I do not see hanging out in bag claim as “getting me on my way”) and lose our bags just bites…
*grumble*
